This Privacy Policy explains how Bicycle Wizards handles personal information in connection with its website and bicycle servicing activities in Australia.
Use the contact details below for privacy questions, access requests, or correction requests.
We process personal information to respond to enquiries, book and manage service appointments, inspect bicycles, prepare and confirm quotes, carry out repairs and adjustments, order compatible parts, complete quality checks, issue service summaries, process payments, maintain records, improve website performance, and meet legal and operational obligations.
We may share information with service providers that support website hosting, communications, record keeping, payment processing, or other operational functions. We may also share relevant details with suppliers or contractors involved in parts ordering or service delivery, subject to confidentiality and use limits appropriate to the task.
We may disclose personal information to government authorities, law enforcement, or other parties when required or authorised by law, or when necessary to protect our rights, property, customers, or operations.
You may ask us to access or correct personal information we hold about you, and you may raise concerns about how we handle your information. In some cases, we may need to keep certain records for legal, accounting, or operational reasons.
To protect privacy, we may ask for enough information to verify your identity and understand your request. If we cannot fully comply, we will explain the reason where appropriate and permitted by law.
We retain personal information for the period needed to provide services, manage records, resolve queries, meet accounting and legal obligations, and maintain business records. When information is no longer required, we take reasonable steps to delete or de-identify it.
The updated version will apply from the date it is published unless a later effective date is stated. Where a change is material, we will take reasonable steps to make it known through the website or by direct notice where appropriate.
We may collect contact details, service request information, bicycle intake details, inspection notes, quote and approval records, payment-related information, and communications you send to us. We may also collect limited technical data such as device, browser, and usage information when you visit the website.
We collect personal information directly from you when you make an inquiry, book a service, bring in a bicycle, approve work, make a payment, or contact us. We may also receive information from records created during intake, inspection, repair, quality checks, and collection, as well as from website forms and standard technical logs.
Our website may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics or performance cookies to understand site use. Cookies may be session-based or persistent depending on their purpose.
You can manage cookies through your browser settings and, where available, through any on-site preference tools. Blocking certain cookies may affect form submission, session continuity, or other basic website functions.
